Usage Guide

▽ What happens after you place your order?

Order↓
We will check your order and stock by the next business day.
Please email us with the expected delivery date or payment details.
shipping

▽ Payment methods

Credit card (VISA, MASTER, AMEX, Shop Pay, Apple Pay, Google Pay)
Bank transfer (Mizuho Bank, Japan Post Bank) *Prepayment Cash on delivery (Yamato Transport, Sagawa Express) *Handling fee 330 yen

▽ Shipping method

[Courier delivery]
Yamato Transport, Sagawa Express
Shipping fees here

[Easy household goods delivery]
Large items will be shipped via Rakuraku Kazei Takkyubin . Cash on delivery is not available. Delivery will take longer than Takkyubin.

[In-store pickup]
Please come to our physical store to pick up your order. There is no delivery fee. Please come to our store within one month of placing your order to pick up your order.

▽ Shipping costs when ordering multiple items

If you order multiple items and the size of your package increases, shipping charges may be added later. If the shipping charge calculated automatically at the time of ordering is too high, we will reduce the shipping charge . In either case, we will contact you before shipping.

▽ How many days does it take for shipping and delivery?

Your order will be shipped on the same day or the next business day (for Rakuraku Kazeibin, your order will be shipped the next business day or a few days later). The number of days it takes for your order to be delivered after it has been shipped is as follows:

The next day (Tohoku, Kanto, Shinetsu, Chubu, Hokuriku, Kansai)
Next afternoon to the day after (Chugoku, Shikoku)
Two days later (Hokkaido, Kyushu, Okinawa)

▽Are there any other fees besides the product price?

・Shipping and settlement fees (cash on delivery fees, bank transfer fees)

▽ About consumption tax

Prices shown include tax.

▽ About returns

■ If there is any damage or mistake in the product, we will return or exchange it with the shipping costs paid by the customer.

■ In the case of returns or exchanges due to customer convenience If the product is different from what you expected or for other reasons, we will accept returns or exchanges at the customer's expense, with the round-trip shipping costs (and cash-on-delivery fees if paying by cash on delivery).

[Notes]
Please contact us by the seventh day, counting the day of arrival as the first day. We cannot accept returns or exchanges for products that have been used, products that have even the slightest trace of tobacco or perfume on them, products that have been damaged or soiled by the customer, or products that have been cleaned, repaired, or mended. If a one-of-a-kind item is damaged during shipping, we will provide a refund.

▽ About packaging

We reuse cardboard, bubble wrap, and cushioning materials that are not too dirty. They may not look good, but we appreciate your understanding.

▽ About gift wrapping

Sorry, but we do not offer gift wrapping.